This book is about Mystery Shopping or Customer Service Evaluations. It gives information on the different kinds of mystery shopping and some general guidelines to conduct them and A list of some well known legitimate companies. The book is targeted towards all strata of people from students, housewives, working and retired professionals who while earning money with these shops, can make a difference to customer research with fresh insights.
Mystery shopping is a little less known amongst Indian common population and hopefully this book is able to reach them and people worldwide.
The author is a homemaker…, a Mystery Shopper and a MSPA member. The author has got a certification in Mystery Shopping from oplex careers at reeds.co.uk.
The author is 50 years, married and has a daughter, Tanisha, who is in her sophomore year at college and a lovely dog, Simba.
The author stays in Connecticut, USA.